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Frequently Asked Questions
What is your shipping Policy?
Every Print order is reviewed by our print technicians to ensure your image will reproduce at the highest quality for the media you have selected. Should we have any questions or concerns we will be in touch. We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints. However, depending on order volume our turnaround time might be a little quicker or longer. If you need your order faster then our average turnaround time please contact us to discuss your needs. We are usually able to accommodate special requests however expedited orders do incur an additional charge, which will be quoted to you.
We ship Prints within Canada & the continental United States. Shipping to the Canadian Territories, Hawaii and Alaska will be quoted separately, as will shipping to international destinations. If you are from outside Canada and the USA, or live in a Canadian territory, Hawaii or Alaska, and would like to order prints, please contact us to obtain an quote on shipping costs.
A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit. Please note that we cannot deliver to a PO Box so please ensure that you provide us with your actual street number address.
What is your Policy on Returns/Exchanges/Refunds?
We want to ensure you’re completely satisfied with your purchase. If for any reason you’re not satisfied with your purchase, please contact us here and include your order number and a brief description and images of what’s going on and we will get back to you to see how we can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
How can I keep up with your new work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!
You can also follow us on our social media pages as we are constantly posting about new work!
